Refund & Return Policy
At Coocrib, we care deeply about your satisfaction and your baby’s comfort. If something isn’t right, we’ll make it right.
🔁 Easy Returns
If you're not completely satisfied with your purchase, you can return the item within 30 days of delivery under the following conditions:
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The product must be unused, undamaged, and in its original packaging.
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A receipt or proof of purchase is required.
To initiate a return, please email us at contact@coocrib.com.
💸 30-Day Money-Back Guarantee
You can return your item for a full refund within 30 days after delivery if you are not satisfied.
Please note: You must trial the product for at least 20 days before requesting a return under this guarantee.
🔧 Faulty or Damaged Products
If your product arrives damaged or malfunctioning, don’t worry—we’ve got you covered!
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You may return the item within 6 months of purchase.
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Coocrib will cover the return shipping costs.
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The item must be returned in the condition it was received.
Email us at contact@coocrib.com with:
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Your order number
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A description of the issue
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Clear photos of the product and damage
🔄 Exchanges & Replacements
We do not process direct exchanges. To get a replacement item:
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Place a new order for the desired product.
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Return the original item for a refund (as long as return conditions are met).
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the product is faulty or damaged.
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We do not refund shipping costs for refused packages or returned items due to incorrect address details.
⏱ Refund Timeline
Once your return is received and inspected, we will:
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Notify you via email
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Process your refund within 30 days
Refunds will be credited to your original payment method.
❓ Need Help?
If you have any questions or concerns about returns, please don’t hesitate to contact us: