Frequently Asked Questions (FAQs)


Welcome to the Coocrib Help Center! Below are some of the most common questions from our customers. If your question isn’t answered here, feel free to contact us at 📧 contact@coocrib.com.

🛍 How Do I Place an Order?

  1. Browse our store and click on the product image to view its details.

  2. Click “Add to Cart” on the product page.

  3. Access your cart by clicking the 🛒 icon at the top right.

  4. Follow the checkout steps to complete your purchase.

⚠️ Items in your cart are not reserved until checkout is completed. If inventory is low, they may become unavailable.

💳 What Payment Methods Do You Accept?

We accept:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay & Google Pay

🌍 Do You Ship Internationally?

Yes! We offer FREE worldwide shipping. Check our Shipping Policy for estimated delivery times by region.

⏳ When Will My Order Ship?

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a shipping confirmation with tracking once your order is dispatched.

📦 When Will My Order Arrive?

Delivery times vary by location. On average, it takes 5–15 business days, depending on your country. See our full Shipping Policy for more.

📫 How Can I Track My Order?

Once shipped, you’ll receive an email with your tracking number. You can also track your order anytime by visiting the “Track My Order” page in our menu.

❌ Can I Cancel My Order?

Yes, but only before the order is shipped. Contact us ASAP at 📧 contact@coocrib.com.
Once shipped, we cannot cancel it—but you may return it after delivery.

🔄 What’s Your Return Policy?

  • 30-day guarantee: Return unused items in original packaging.

  • 6-month protection for faulty/damaged items (we’ll cover return shipping).
    See full details on our Returns & Refund Policy.

🛠 I Received a Faulty or Damaged Item. What Should I Do?

Contact us at 📧 contact@coocrib.com with:

  • Order number

  • Description of the issue

  • Clear photos of the damage

We'll take care of you right away!

💡 I Ordered the Wrong Item. Can I Return It?

Yes. Contact us for a Return Authorization (RA) number and return instructions at 📧 contact@coocrib.com.

🔁 Can I Exchange an Item?

We don’t process direct exchanges. Simply place a new order and return the unwanted item for a refund.

💬 I Have a Product Question.

Email us at 📧 contact@coocrib.com with the product name and your question—we’re happy to help!

If your question isn’t listed here, please reach out via contact@coocrib.com — our support team is ready to help!